Hints and Tips
Before you apply, why not give the following some consideration:
Take time to consider which role to apply for, we recommended that you only apply for one. We know it can be a tough decision to make so we’d suggest that you think about your previous work experience or studies, and consider what skills or qualifications you’ve gained along the way that could be transferable in to the role you want to apply for.
This part is so important and is what can set you apart from the rest. For our entry level roles in particular, we are committed to teach you what you need to know in order to do the job properly but what we do expect is that you demonstrate your passion and commitment to the role you’re applying to. For all of our roles, whatever the level, ensure you research the role, our company and the retail industry. We’re all extremely passionate about what we do and the industry we work in, and we expect the same from you.
We’re lucky to have lots of people who want to work for us, so the competition is pretty fierce. Remember that we don’t get to see or speak to you at this point so we suggest that to make your application stand out from the crowd, you tailor your C.V to the role you’re applying for. Taking the time to highlight your transferable skills and experience is essential to you being successful.
Double and triple check your application for spelling and grammatical errors – getting a friend, relative or tutor to review your application before you submit it is a great idea.
At various points within our recruitment process you’ll be asked key questions relating to your previous work experience. Be sure to think of some great examples of where you’ve demonstrated a similar skill set to the role you’re applying for.
We suggest that you take time when writing your application so allow yourself adequate time to complete it.
Your telephone interview
If your online application is successful you’ll progress through to a telephone interview with one of our recruiters. Remember to be passionate, knowledgeable and have some questions ready – we recognise this is a two way process and we’ll be expecting you to want to know more.
Be prepared to talk through your understanding of the role you have applied for. Why do you think its right for you? What skills and experience do you have that make you a great candidate for the role?
Look at our trading website, at various retail publications and the newspapers. There’s also lots of useful information available on this careers site.
Ensure you are in a quiet area with minimal background noise, we need to be able to hear you and vice versa.
Focus on each question and speak as clearly and concisely as possible.
Preparing for your interview or assessment centre
We conduct assessment centres for most of our entry level roles within the Store Support Centres and a two stage interview process for all other roles. This is your first opportunity to make an impression in person, so it is key to take time to prepare yourself in advance.
Ensure you are clear on the date, time, location and name of the person you’ll be meeting. Allow plenty of time to travel to your interview or assessment centre – especially if you’re using public transport!
Our Buying, Design, Merchandising and Multi Channel teams don’t tend to wear suits; you’ll usually find them sporting something fairly fashionable. Our support functions within the Store Support Centres tend to be slightly more corporate and our retail teams even more so. We’d suggest that you wear something to reflect the business area you are interviewing for, ensuring that you are smart, comfortable and above all looking professional.
Find out as much as you can about House of Fraser in advance, make sure you visit a store and our website as an absolute minimum!
This is your opportunity to really sell yourself so think about why you’re the best candidate for the job, familiarise yourself with the job profile and the key skills needed, and be prepared to talk through examples of situations that will best demonstrate those skills.
Remember that an interview is a two way thing! We encourage you to be as inquisitive as possible – it’s key to us that you know enough about both the role and us as an employer to enable you to make a quick decision if offered the job.
Your interview / assessment centre
Well done! You’ve successfully beat off a huge amount of competition to get to this point. Make sure you consider the points below when you’re attending either your interview or assessment centre, in order to make the best possible impact.
Plan your route and plan some contingency time so you are prepared for any unexpected delays!
Be aware of your body language; whether you’re taking part in a group exercise or a face to face interview, it’s important to look engaged, with lots of eye contact in order to build rapport. You’ll be surprised how much your body language gives away - our assessor can tell a lot about what you’re thinking or feeling just through how you’re handling yourself.
Listen carefully to the questions being asked of you and try to keep your answers focused on the subject matter. It’s ok to ask your assessor to repeat or reframe the questions – we’d rather you take the time to reflect and answer correctly, than not at all.
Remember it is not just what you say, it is how you say it!
Reflect and think of the best example possible rather than giving a number of weak examples.
Relax and enjoy it – we believe that you’re at your best when you allow yourself to be yourself!
Here at House of Fraser, we’re all extremely passionate about what we do and who we work for. Ensure you’re upbeat, engaged and committed at all stages throughout our process.