Our Teams

  • Store Support Centre
  • Stores
Search our careers
  • Buying
  • Customer Relationship Management (CRM)
  • e-Commerce
  • Executive
  • External Business
  • Finance
  • Health & Safety
  • Human Resources
  • IT
  • Legal Services
  • Loss Prevention
  • Marketing
  • Merchandising
  • Multi Channel
  • Planning & Trading
  • PR
  • Property
  • Retail Support
  • Store Development
  • Supply Chain
  • Visual Merchandising
  • Sales Team
  • Sales Support Team
  • Store Management
  • Sales Management
  • Sales Support Management
  • Senior Sales Management
  • Deputy Store Management
  • Store Management
  • Regional Director

Store Support Centre

Stores

Introduction

With stores across the UK and Ireland, our retail teams are central to our success. Through listening to, understanding and meeting our customers needs, going the extra mile is the key focus in ensuring our customers enjoy an inspirational shopping experience.

Working in store is an exciting and dynamic place to be. Not only will you enjoy working with some of the most talented people in the market, you can look forward to working with an exciting product offer in an environment which is unique to the local market.

We offer a clear career path in store; it is not unusual for our sales advisors to move into a management role. Whether you choose to develop your skills in store or move into a store support centre role, you can enjoy a long and rewarding career path that suits you.

Sales Teams

Our Sales Advisors are at the front end of our business, dealing directly with customers on a day-to-day basis. Their role is to listen, understand and exceed the needs of our customers. Ensuring our product is easy to find and presentable through to delivering a one to one service to our customers, always looking for an opportunity to deliver a great service and drive sales.

To be successful in store, you’ll need to be a strong team player with the ability to work well and support your fellow colleagues. You must have a passion for retail and a really positive attitude.

Starting as a Sales Advisor you can progress to Senior Sales Advisor or Brand Specialist. You could even choose to specialise in our Buy & Collect or Wedding services.

How to Apply

All our non management vacancies are advertised and managed at store level. Please visit your local store for more details.

Click here to go the store locator.

Sales Support Teams

Our Sales Support teams work closely with our front of house teams to ensure our stores run efficiently, whether it is ensuring the product is on the floor at the right time or providing the crucial administration support needed for a smooth running operation.

To be successful in a sales support role, you will be highly organised and passionate about delivering exceptional service to your colleagues and customers alike.

Starting as a sales support administrator you can progress to Senior Sales Support, Team Leader then to Manager. You could also specialise in HR, Recruitment & Training or Visual Merchandising.

Click here to go the store locator.

Store Management

As key leaders within our business, our store management teams are responsible for driving a world class business, delivering the ultimate premium shopping experience.

They provide engaging leadership, motivating and inspiring their teams and brand partners to drive excellence in all they do.

They lead from the front and with a commercial mindset, strive to maximise performance and deliver inspirational customer service.

Sales Management

Our Sales Managers are totally sales floor based and are accountable for achieving sales targets and delivering an excellent customer experience through effectively managing and coaching their sales teams. Responsible for a specific area of the business: Fashion, Beauty or Home.

To be successful in a sales management role you will have experience of managing teams in a retail environment and have a passion for your area of expertise whilst delivering results through exceptional service.

Senior Sales Management

As the next step up from Sales Manager, the role of Senior Sales Manager is a totally sales floor based role that consistently delivers excellence in customer service and achieves sales through leading and managing a complex mix of products and large sales teams.

To be successful in a senior sales management role you will have experience of working in a multi-site environment or department store with proven delivery of results. A strong leader of people in a multi million pound environment with high expectations of service and standards.

Deputy Store Management

Our Deputy Store Managers proactively drive trade by leading and motivating their management team and brand partners to achieve store KPI’s whilst delivering excellent customer service. They also ensure the Sales Support team work efficiently to support the achievement of operational success.

To be successful in a deputy store management role, you will have proven experience of driving large teams in large retail formats. Experience of managing store operations from back of house to the shop floor is a necessity.

Sales Support Management

The role of Sales Support Manager is responsible for delivering a fast replenishment service to the sales floor, coordinating the prioritisation and completion of administration activities within the store and also managing all of the stores’ maintenance requirements.

To be successful in a sales support management role, you’ll have experience of all aspects of a large retail business including, stock handling & maintenance, HR, payroll and cash office.

Store Management

Reporting to the General Manager, our Store Managers have overall responsibility for their business and drive excellence in all they do to deliver maximum store performance. They lead, inspire and train a highly motivated retail team, helping them to develop their skills and maximise potential, therefore ensuring achievement of individual and store targets whilst maintaining world class retail standards.

To be successful as a Store Manager you must have proven experience in a fast paced retail environment, ideally within Department store retailing or multi-site operations. You will be a strong leader of people with a dedicated motivation for delivering excellent service.

Regional Director

With responsibility for a region of stores, our Regional Directors lead and develop their store teams to drive exceptional performance across their area. Working closely with their Store Managers, they motivate, inspire and drive the teams to deliver world class shopping environments.

To be successful in a regional director role you will have experience of managing multi-million pound operations in a regional role ideally within a department store or large space environment. You will have the ability to deliver an inspirational shopping environment through your people.

Introduction

To trade as the premium department store of choice nationwide, it takes a wide range of skills and ability to bring all the elements together to make the business a success.

Our stores open for business every day offering our customers a premium product range, with exclusive designs at a competitive price, targeted specifically to the local market. This couldn’t happen without our store support centre team.

Here you can learn more about the role of our store support centre teams and understand the wide range of different career paths on offer.

Retail Support

The Retail Support team ensure the delivery of effective communication from store support centre to our stores. All of the team have a retail management background having previously worked within our stores. Some of the key areas that the team are responsible for include:

  • Answering store queries to enable them to trade effectively
  • Influencing and controlling the quality and quantity of daily communications to stores
  • Overseeing the communication of weekly promotions
  • Owning the company intranet and ensuring postings are relevant and current
  • Preparing store operations packs for all major events such as Sale and Brand Events

Buying

Our Buying teams are at the heart of the business and provide our customers with an inspirational selection of products across fashion, home, accessories and beauty.

Dedicated to product we negotiate with suppliers worldwide to source the best product, as well as working with our in-house design teams to bring new and exciting ranges created exclusively for our customers.

Customer Relationship Management (CRM)

The Customer Relationship Management (CRM) team plays a vital role in building relationships with House of Fraser customers. We are responsible for all central marketing communications sent directly to customers – this includes all email newsletters, messages in our Recognition Card member statements, local targeted mailings on behalf of stores or suppliers and national mailings/emails about events and offers (e.g Sales, launch of new season etc).

We also manage all aspects of the relationship with Santander Cards Limited and have overall responsibility for the Recognition Reward Programme. Our aim is to acquire new customers, encourage existing customers to continue to shop with House of Fraser through research, analysis and targeted use of the customer database, so that every time we contact our customers our messages are timely, relevant to them and fit the vision and values of House of Fraser.

eCommerce

Our eCommerce team look after all of the House of Fraser online customer experiences and are a pivotal part of the company’s Multi Channel Function – one of the four strategic pillars. Our role is to drive sales and profit through the various mobile, internet and in-store online customer interfaces. Our function consists of a customer acquisition team, a web selling and trading team, an online merchandising team, an operations team and a customer services team.

Human Resources

Our Human Resources team play a key part in delivering the company Vision and Values to our 5,200 staff as well as our 11,000 brand partners. Our role is to support making our values come alive, by providing our people with the leadership & development that is necessary to deliver an exceptional VIP experience to our staff and customers alike.

Our function consists of a generalist HR team, as well as Learning & Development, Resourcing, Employee Relations, Compensation & Benefits and Pensions.

Marketing

Our Marketing team play a key role in supporting the vision of being the premium department store of choice and ensuring every customer feels like a VIP. With over 850 brands including an unrivalled mix of premium brands it is important that we use all marketing channels to promote House of Fraser to both existing and new customers to drive sales, excite and inspire.

Our marketing functions span across advertising utilising digital and traditional media.

Merchandising

Working closely with our Buying teams, our Merchandising teams ensure we have the right range offer for each of our individual stores to meet customer demand.

We proactively plan future ranges through ongoing analysis of current store performance, reviewing competitor activity and ongoing consideration of past, current and future trends.

We are also committed to keeping a competitive supplier base to ensure our customers get the best quality products.

PR

Our Press Office are a dedicated team within the Marketing Department whose primary aim is to proactively secure positive editorial coverage for House of Fraser within target media including magazines, newspapers, television and radio. We also reactively handle all press enquiries that are received within the business.

The in-house team is segmented by category: Fashion, Beauty, Home and Regional, with an external agency employed to focus on Corporate and Financial stories.

IT

The role of the IT team is to support the business in an operational, tactical and strategic level to deliver business led IT solutions. We are an essential support service to all areas of the business. Everybody is our customer!

House of Fraser utilises a vast range of technology, from the store till system, through to the stock management system, and the production of suite management reports.

We provide the following services:

  • IT Project Delivery (Infrastructure and Software)
  • Business Analysis
  • Enterprise Architecture
  • IT Service Delivery
  • Management of all IT 3rd party contracts

Property

Our Property team have a key part to play in supporting the business strategically through the acquisition of new stores and efficient asset management.

General responsibilities include overseeing rent reviews, as well as dealing with property charges and working closely with Landlords and Local Authorities regarding issues affecting our stores and store support centre.

Executive

Our Executive Board are responsible for defining the vision and strategy for the company. They have day to day responsibility for running the business and each area of the business is represented by a member of the board.


Don McCarthy
Executive Chairman

John King
Chief Executive

Peter Hearsey
Director of Legal Services

Allan Winstanley
Executive Director, Beauty, Menswear & Childrenswear

Nigel Oddy
Executive Director, Merchandise & Planning


Peter Gross
Executive Director, Retail Operations

Liz Gray
Executive Director, Human Resources

Mark Gifford
Chief Financial Officer

Finance

Our Finance department manage and report on the performance of the entire business. It is down to us to safeguard the company assets and ensure we operate appropriate financial controls.

Our team consists of three key areas:

  • Corporate Finance
  • Commercial Finance
  • Accounting Services

Corporate Finance provide strategic and reporting support, acting as a specialist service provider to the wider finance team.

Commercial Finance support, challenge and report costs to each of the different areas of the business to maximise profitability. Our key customers are retail stores and all the departments in our store support centre.

Both our Corporate and Commercial teams are based in London.

Our Accounting Services team are based in Glasgow and provide essential support to stores and our store support centres in relation to financial processing, investigation and reporting.

The function consists of several departments, including Accounts Payable, Business Controls, Data Operations, Finance, Gross Profit, Payroll, Pensions Administration, Procurement, Treasury and Banking.

Health and Safety

Our Health & Safety team ensure a safe and healthy environment for all persons working in, shopping in or visiting House of Fraser. Our goal is to enlist the support of employees at all levels to create an awareness of adequate Health and Safety Standards. We provide expert advice on all aspects of Health & Safety including accidents, asbestos and fire safety.

Loss Prevention

Our Loss Prevention Team provide support to store and store support centre teams to ensure that we maximise profit by reducing stock and business loss.

Our role is extensive and diverse, including conducting store risk visits, investigations, writing and delivering key training initiatives, along with involvement in the company stock count processes and store internal audits.

Multi Channel

Our Multi-Channel team are responsible for developing and delivering initiatives that drive forward our multi channel customer proposition. We also work across the business to improve internal processes to allow us to function in a customer centric, multi channel way.

It is an exciting area to work in due to the ever-changing technology and a desire for cutting edge ideas - the ability to think towards the future is vital.

We are a small team working closely with many other areas across the business - for example Ecommerce, Retail, Supply Chain, Store Development, IT - to develop and deliver new initiatives. Building relationships and project management skills are key requirements for anyone wishing to work in this area.

Supply Chain

Our Supply Chain team are responsible for managing our range of products all the way from the factory gates to the store loading bays and even direct to customers homes. Whether this is on a slow boat from China, an air shipment from India or on a truck from Turkey, it comes through the National Distribution Centre in Wellingborough.

From there, product is distributed to either the store estate on our fleet of vehicles, or to the eCommerce Distribution Centre in Milton Keynes where the multi-channel network is housed. The multi-channel team are responsible for all of the direct to consumer deliveries including internet orders to home, Buy & Collect to store and the Wedding list service.

Our role is to ensure that all products are delivered to our customers at the right time regardless of how far they have travelled from the factory or whichever route to market they have come through.

Visual Merchandising

Our Visual Merchandising team play an intrinsic part in supporting each category’s priorities for the season and delivering guidelines to our store teams to help deliver the premium shopping experience our customers expect.

Split into 3 areas, the VM team include the Category Visual Merchandising role based in category, the Window Creative team delivering creative concepts for seasonal windows, and the Print and Packaging team who delivers all packaging and print requirements across the business.

External Business

The External Business teams cover three core areas of the business, those being:

  • External Business Controls (EBC)
  • External Business Incentives (EBI)
  • External Business - Procurement (EB-P)

EBC's fundamental responsibility is to ensure contractual security with House of Fraser’s brand partners (circa 350 trading in circa 4,000 sites) on all commercial and operational terms through strategic negotiation to establish long term partnerships. Also management of Global commercial negotiations with 3rd party brands.

EBI's responsibility is to promote the benefits of shopping at House of Fraser to other businesses and secure sales (in volume) of House of Fraser gift cards as incentives, rewards, through 3rd party retailers or insurance companies.

EB-P's responsibility is the procurement of non merchandise products and services to support the smooth and efficient running of the business;

  • Purchase of carrier bags
  • In store maintenance
  • In store cleaning and security
  • Rent & rate reviews with local councils
  • Multi Function Devises and computer hardware

This is undertaken (as EBC) through strategic planning, execution of negotiation and contractually securing to ensure the maximum level of service and or best quality product, whilst realising optimum value for money.

Store Development

The Store Development team are responsible for the building of new Stores, the refurbishment of all existing Stores and the co-ordination of all Brands & Stakeholders in the delivery of these projects.

In addition, Store Development are also responsible for the management and delivery of all External and Internal Brands, shopfit and general fixture development, and to ensure that all Brands sit within the House Of Fraser design integrity of our Stores. We also manage all Brand moves, shopfit approvals and general brand layouts in conjunction with the buying teams to ensure the customer gets the ultimate Brand experience in our Stores.

Our team consists of specialist and technical teams that cover Category Development, Design Management, Category Project Management, and Project Management.

Planning & Trading

The Planning & Trading team work closely with the Buying & Merchandising, Retail, Marketing and Finance teams. Part of our role is to aid business decision making by producing an impartial financial view of proposals for the Executive Team. This covers areas such as the analysis of promotions on which to base future trading calendars, the production of financial viabilities for new and refurbished store proposals and any space changes that require capital investment. We also ensure terminal stock is in the most appropriate location to clear as efficiently and cost effectively as possible, and work closely with Finance to produce a top down view of sales and profit for seasonal planning and in-season forecasting.

Our role also involves the production of weekly and monthly Executive trading reports and managing the planning critical path. This includes the operational running of our eBay Fashion Outlet and coordinating sale and promotional price changes between Buying and Merchandising and Retail.