Development

  • Development
  • VIP
    Welcome
  • Learning
    Paths
  • Buying and
    Selling
  • Technical
    Training
  • Personal
    Development
  • Leadership
  • House of Learning
    And Development

Introduction

At House of Fraser, our approach to Learning is simple: 'Grow our People to Grow our Business'.

We develop learning solutions that allow individuals and teams to be the best they can possibly be. We firmly believe in choice and recognising people’s individual needs. With this in mind, we’re determined that all of our solutions should focus on ‘my learning – my way’.

The choice and flexibility we provide around individuals’ development enables House of Fraser to be a place where people are encouraged to use their imagination, as well as having the opportunity to own the extra mile.

Here is a flavour of just some of the solutions we provide to support your ongoing development.

Development

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VIP Welcome

VIP Welcome

Our company ‘Welcome’ allows you to learn about the business during your first few days with us. We believe it is very important, at this early stage in your journey, that time is given to allow you to explore your new role and its responsibilities.

Our people are what make us special, and that’s why, when you start your new role at House of Fraser, we will ensure you are given the right tools and coaching to do your job.

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Learning Paths

We learn most from ‘doing’, so whilst we have a great selection of ‘learning events’ and programmes to support many of the roles across our business, you will find that a lot of our learning solutions are available ‘on demand’. This means that you can learn when you want to learn, just when you need that new knowledge or skill. Interestingly, this is the optimum learning state for most adults too – individuals will learn, apply and retain new information far easier and quicker at point of need.

That being said, we do have learning paths for most roles to ensure that you can become an expert in your role in the shortest time possible through learning events, ‘on demand’ solutions such as learning aids and e-learning modules, and through the support of your Line Manager and/or Skills Coach.

We are proud of our successful ‘skills coach’ programmes, where individuals can learn ‘on the job’ from the best people.

Learning Paths

So, at House of Fraser we provide you and your line manager with many of the solutions to help you become an expert – but you need to drive this.

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VIP Welcome

Buying & Selling

We are a premium department store – our core business is ‘buying’ and ‘selling’ an emporium of premium products to our customers, treating them like VIPs.

We therefore invest time in supporting these core activities with learning solutions. From design technology and negotiation skills to styling skills and product knowledge training.

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Technical Training

As a Multichannel retailer known for pushing the boundaries, technology and technical skills play an increasingly important part of our business. Our learning solutions support individuals develop the technical skills required to do their role whether this be through e-learning, masterclasses with our experts or through systems/technical workshops.

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Technical Training

Personal Development

Your learning – your way. This is what we believe in and it is no more true than our approach to personal development. Wherever you are in your career, whatever your aspirations are, we have a range of learning solutions to support you – applicable to your individual situation.

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Personal Development

Leadership

Gone are the days of linear career paths and direct ascendance of the promotional ladder. Structures are flatter and the emphasis is on developing broader ranges of skills to support your promotional aspirations. Whether you’re a brand new manager or already established in your role, we have specific learning solutions to support your ongoing development.

We’re continually developing our talent programmes, next generation management training schemes and senior management development tools, as well as providing clear career paths with ‘stage gates’ to allow people to understand their development needs to progress within the business.

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Leadership

House of Learning and Development

Finally, to support everyone in the business we have our own Learning portal – ‘House of Learning and Development’. This is currently available for all Store Support Centre employees with a view to being available in stores by the end of 2014. It is a one stop shop for all your learning and career development needs and really allows you to take hold of your future.

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House Of Learning and Development